SMS Messaging Terms & Conditions

1. Introduction

Specialty Soils offers optional text messaging for customer service, transactions, delivery coordination, and separately authorized promotional communications. These terms apply to the Specialty Soils programs described below. Text messaging is not active merely because these terms are published, and enrollment does not guarantee that a message will be sent.

2. Text messaging programs

Operational and marketing messages are different programs. Consent to one does not enroll you in the other.

3. Customer consent

You may voluntarily opt in through a Specialty Soils website form, an authorized enrollment method, or another legally compliant process. We record the program, disclosure version, source, mobile number, and time associated with an affirmative enrollment.

Providing a telephone number, choosing “Text” as a preferred response method, creating an account, accepting a purchase policy, or placing an order alone does not constitute blanket consent to marketing messages. Promotional messaging requires its own appropriate affirmative consent.

Consent to receive marketing text messages is not a condition of purchasing products or services from Specialty Soils.

We do not treat acceptance of general website terms or the Returns, Refunds & Cancellation Policy as SMS enrollment.

4. Message frequency

Operational: Message frequency varies based on your orders, deliveries, inquiries, and requested services.

Marketing: Up to 4 promotional messages per month.

5. Message and data charges

Message and data rates may apply. Charges depend on your wireless carrier and service plan. Specialty Soils does not set or receive those carrier charges.

6. Opt-out instructions

Reply STOP to unsubscribe from the applicable Specialty Soils text messaging program. We also honor legally effective revocation requests made through other reasonable methods, including contacting us at the phone number or email below. Tell us the mobile number and whether your request applies to marketing, operational messages, or all Specialty Soils texts.

Where permitted, we may send one nonpromotional message confirming the opt-out or asking you to clarify its scope. A request clearly covering all Specialty Soils texts will be applied to both programs. Unsubscribing from promotional messages does not prevent you from purchasing materials or using ordinary website services. We do not automatically resubscribe you.

7. HELP instructions

Reply HELP for assistance. You may also call 360-625-8144, email info@specialitysoils.com, or visit specialitysoils.com.

8. Mobile number ownership

You must be the subscriber or an authorized user of the mobile number you enroll. Notify Specialty Soils promptly if the number changes or you are no longer authorized to use it. Consent for one number does not automatically transfer to another.

9. Carrier and delivery limitations

Carriers are not liable for delayed or undelivered messages. Message availability and delivery depend on carrier networks, device compatibility, coverage, congestion, technical conditions, and other circumstances outside Specialty Soils' control. Supported carriers and features may change.

10. SMS privacy

Mobile information, SMS opt-in data, and messaging consent records will not be sold or shared with third parties or affiliates for their independent marketing or promotional purposes.

Authorized hosting, database, communications, and future SMS technology providers may process the minimum information necessary to perform services for Specialty Soils under appropriate instructions. See our Privacy Policy.

11. Changes to messaging programs

We may change, suspend, or end a messaging program. We will post material terms changes with an updated effective date and provide other notice where required. We will obtain new consent when a material change or law requires it; prior consent will not be stretched to cover a materially different marketing program.

12. Contact information