Returns, Refunds & Cancellations

1. Bulk material sales are final once loaded

This rule applies whether bulk material is loaded into a customer or contractor vehicle or trailer, or into a Specialty Soils delivery vehicle for that order.

Nothing in this policy limits any remedy that cannot lawfully be limited, including remedies for material that is defective, materially nonconforming, misrepresented, or not the product ordered.

2. Bagged product return requests

A bagged-product return may be considered case by case only when all of the following conditions are met:

• The request is made within 7 calendar days after purchase.
• Every bag remains unopened with its original factory seal intact.
• The product is clean, dry, undamaged, and in resalable condition.
• The customer provides proof of purchase.
• Specialty Soils management gives written approval before the product is returned.
• An approved discretionary return is subject to a 20% restocking fee.
• The customer is responsible for return transportation and related costs.

These discretionary conditions do not limit any remedy that cannot lawfully be limited for defective, materially nonconforming, misrepresented, or incorrectly supplied goods.

3. Custom blends and special orders

Custom blends, customer-specific formulations, made-to-order products, and special-order goods are final once production, procurement, or packaging has begun. Before that point, any cancellation request is governed by Section 4.

4. Order cancellations, failed deliveries, and delivery refusals

Please request a cancellation at least 24 hours before the scheduled pickup or delivery. A timely request is not a guarantee that cancellation is possible.

Discretionary cancellation is not available after the truck has been loaded or dispatched. If a delivery cannot be completed or is refused because of customer-provided information, access conditions, absence, refusal, or another circumstance within the customer’s control, Specialty Soils may charge reasonable costs already incurred, including loading, handling, transportation, waiting time, return hauling, and disposal or restocking costs, as applicable.

This section does not limit any remedy that cannot lawfully be limited.

5. Natural variation, estimates, and growing results

Soils, composts, bark, mulches, rock, aggregate, and other natural or recycled materials can vary in color, texture, moisture, particle size, composition, and appearance. Photographs, samples, and prior loads are representative and are not guarantees of an exact match.

Coverage, volume, bag, load, and quantity calculators are planning estimates, not guarantees. Actual project needs can vary with compaction, settling, grade, waste, site conditions, measuring method, and installation practices.

Plant performance depends on many conditions outside Specialty Soils’ control, including plant selection, weather, irrigation, drainage, fertility, pests, installation, and ongoing care. Specialty Soils does not provide a blanket guarantee of germination, establishment, crop yield, or plant growth.

Natural variation and estimating limitations do not eliminate a claim for a genuine defect, material shortage, materially nonconforming product, misrepresentation, or the wrong product.

6. Reporting product or quantity concerns

Please report visible product, delivery, or quantity concerns within 48 hours after pickup or delivery whenever practical. Include the order or receipt number, photographs, measurements, and a retained sample when reasonably available. Prompt notice helps Specialty Soils inspect the material and preserve evidence.

The 48-hour request is not an unlawful forfeiture of rights. A later report will be evaluated under applicable law and the circumstances. When a valid claim is confirmed, Specialty Soils will provide an appropriate remedy required by law, which may include correction, replacement, refund, or another compliant remedy.

7. Approval, fees, and refund timing

All discretionary returns, cancellations, credits, or refunds require written Specialty Soils management approval. Delivery, loading, handling, custom production, special-order, and other services or fees already performed or incurred are generally nonrefundable, except where applicable law requires otherwise.

When Specialty Soils approves a refund, it will be initiated to the original payment method within 10 business days after approval. A bank or card issuer may take additional time to post the credit.

A courtesy adjustment, credit, replacement, or other accommodation does not waive this policy or create a precedent for another order.

8. Effective date and prospective application

This policy is effective October 27, 2026 and applies prospectively to purchases made on or after that date when the policy was disclosed and accepted as part of the transaction.

It does not retroactively change the terms of an earlier purchase. Nothing in this policy waives, excludes, or limits a right or remedy that cannot be waived, excluded, or limited under applicable law.

9. Contact Specialty Soils

For a return, cancellation, shortage, defect, or delivery concern, contact Specialty Soils in writing when possible and include the order or receipt number and supporting information.